How Rates Are Determined

Rates are calculated based on the value of your property as reflected in the Town's General Valuation Roll, which is conducted once every five years. Different categories of properties are charged at different rates:

• Residential properties
• Commercial properties
• Government properties
• Vacant land

Both the land value and any improvements (such as buildings) are rated separately.

Billing and Payment Process

• Rate invoices are issued annually and sent to property owners before the start of the financial period.
• Payments are due by the specified due date indicated on your invoice.
• Property owners are responsible for ensuring their rates are paid on time, even if they have not received an invoice.

Payment Options

Ratepayers can conveniently settle their accounts through:

• Electronic Funds Transfer (EFT)
• Mobile Money (MoMo)
• Cash payments at Council offices

Payment by Instalments

The Council allows payment arrangements by instalments. Property owners who wish to use this option should contact the Town Treasurer's office promptly after receiving their invoice to agree on a payment plan.

Keeping Your Details Updated

Property owners are required to keep their contact and postal address details up to date with the Council. This ensures timely delivery of invoices and important notices.